For those who follow the forum avidly, ha ha, you might remember a post at the beginning of the month about my Pepperstone exploits. I'd opened a European account rather than an Ozzie one, which meant I was constrained to the nanny state rules of the EU.
I'm pleased to say that the right account is now open and funded.
A few observations on Pepperstone:
1. They mentioned that Mozilla Firefox was their preferred browser. This happened to be when I was having issues with the cash transfer. I think Chrome works just fine to, once my bank had taken a hold off my card. (I'm on a Mac).
2. Their support team are not as friendly or efficient as IC Markets. No one has a name, and if you want them to explore anything they always ask for your email, even though you gave it to start the chat. You wait ages in between comments, which presumably means they have a lot of chats open per support member at any given time. (Their tech team are all based in Dallas, US, not Australia - not sure whether that is significant).
3. The one big benefit of Pepperstone is native MT4 for the MAC. Appreciate that might be as useful as a chocolate fireguard for most 'forumites'.
Thanks for sharing. I am sure this will be helpful to others.
I had a problem with support as well.
I opened up an account, but when I talked to support in Dallas (via the web app) they told me there was a charge to withdraw money (Not by Pepperstone, but my bank - as it's an international transfer).
Strangely when I went onto the website to get my money back - there was no charge, which I thought was odd - I figured maybe it was a one off or something but put the transfer in, and fired of an email to support.
The next day I got a response, and it was from the UK Pepperstone. Turns out I had opened a UK account - even though I did it from the non UK site. Hence, all transfers in and out, credit cards etc are all free.
It was all very confusing I must say, however mainly by accident I do have what I wanted from them.
I only risk 1% of my account per trade, so the extra leverage of a non EU account is irrelevant to me